Aeroflot Customer Care Service Phone Number, Email Id, Office Address

Aeroflot Customer Care Service Phone Number, Email Id, Office Address details. Find below customer care contact details of Aeroflot, includes mobile phone number, toll-free helpline number, fax number, Telephone number, support email address & head office address. Beside contact details, this page shared a brief overview of this airline and service information. You can reach the below contact for booking a new ticket, refund, cancellation, baggage claim, cheap airfares, deals & other queries.

Aeroflot Customer Care Service

Moscow: +7 (495) 223-5555

Russia: 8-800-333-5555 (toll free number)

Disabled Passengers: +7 (495) 223-5555

Aeroflot Head Office

Address: 10, Arbat Str.,
Moscow, Russia, 119002

Phone Number: +7 (499) 500-6905

Fax Number: +7 (499) 500-6867,

Aeroflot Sales Office

Phone Number: +7 (495) 258 4089

Fax Number: +7 (499) 500 6760

Aeroflot Email Id

For Complaints / Feedback

Phone: +7 (495) 223-5555


Address: Department of Product Quality Management and Client Services
# 10, Arbat street, 119002 Moscow

Aeroflot Bonus programme

Phone: +7 (495) 223-5555


Address: Aeroflot Bonus # 10 Arbat street, 119002 Moscow

Baggage Lost and Found

Phone: +7 (495) 578-7415

Fax: +7 (495) 544-3325


Missing Items

Phone: +7 (499) 500-6336


Address: Department of Ground Support of Flights
POB 1, Sheremetyevo 1,
Khimki district, 141426 Moscow

Book Flight

To book an Aeroflot ticket online

Online Check-In

You can check-in online from anywhere and choose your preferred seat. The service is available only 1.5 hours before departure.

Flight Status

To check Aeroflot flight status from website.


Economy class fliers can carry one one bag while business class passengers can carry 3 bags each weighing 23 kg.
Passengers are allowed to take into cabin:
Business, Premiere and President — 1 piece of luggage weighing up to 15 kg
Economy Class — 1 piece of luggage weighing up to 10 kg

Aeroflot Bonus

Aeroflot Bonus is a frequent flier programme of Aeroflot. As a member of Aeroflot Bonus you can redeem miles for travel awards, for cabin class upgrade and others.

Official Website


About Aeroflot-Russian Airlines

Aeroflot is a Russian Airline was founded in the year 1923. It is one of the largest airline of the Russian Federation and it currently operates it’s flights to 95 destinations in 48 countries, includes 42 in Europe, 5 in the Middle East and 9 in Asia. Aeroflot has it’s main hub at Shermetyevo Airport in Moscow.

According to Year 2009 Report, Aeroflot flew to 8.76 million passengers of this following air. Aeroflot Group, includes subsidiaries, serviced 11 million passengers. In Year 2015, the airline increase it’s share on Russia’s civil aviation transport market to 30-35% and carry to 10 million air travelers each year. Aeroflot has six offices/branches in Russia – St. Petersburg, Sochi, Magadan, Krasnoyarsk, Kaliningrad and Vladivostok. For more information or queries on payment, refund, missing baggage or new ticket booking you can contact Aeroflot customer care representative using phone number & email address.

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