Air China Customer Service Contact Address, Phone Number, Email Id

Air China Customer Service Contact Address, Phone Number, Email Id details. Find out customer care contact details of Air China, includes mobile phone number, telephone number, fax number, toll-free helpline number, head office address & support email address. Apart from this, you will get information about the airline and service details. Reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Air China.

Air China Customer Care

Phone: 4008-100-999

Air China Reservation

Phone: 4008-986-999


Phone: (+86-10)59036666


Phone: 10100999

Phoenix Miles Contact

Phone: (+86)4006-100-666


By Post

Beijing international post office

PO BOX: 100071-666 PR China 100071

Beijing Office (China)

Xidan Civil Aviation Building: No.15
Chang’an West Street, Beijing

Phone: 4008-100-999

Shanghai Office

Room 307, Kerry Center, 1515
Nanjing West Road, Shanghai 200040

Phone: 4008100999

Los Angeles (USA)

2131 E Maple Ave, El Segundo,
CA 90245, U.S.A.

Phone: +1-800-882-8122

New York

AIR CHINA Ltd.(New York) Empire State Building 350 Fifth Avenue,
Suite 6905 New York, NY 10118

Phone: 1-212-371-9898

London (UK)

41 Grosvenor Gardens
London SWIW OBP, Great Britain

Phone: 44-20-77440800

Flight Status

To check Air China flight status online

Baggage Information

Carry-on Baggage: For First and Business Class, up to two pieces of baggage are allowed per passenger. For Economy Class, only one piece of baggage is allowed per passenger. Each piece of carry-on baggage must not exceed the maximum dimensions of 55cm.

Checked Baggage: Each adult or child passenger is allowed to check in up to 20 kg of baggage for free. Business Class passengers can carry up to 40 kg. Passengers flying to US, Canada and Brazil can check in up to two pieces of baggage with weight of 23kg each. Business Class passengers can carry two bags with 32 kg each.

Lost Baggage

To trace lost baggage

Phoenix Miles

Phoenix Miles is Air China’s frequent flyer program. You can earn miles every time you fly with Air China or its partners, including during when booking hotels, hiring car and others. To enroll right now.

Air China

About Air China

Air China was founded in the year 1988 and is one of the world’s largest airlines with its headquarters in Beijing. It operates from its main hubs at Beijing Capital International Airport; Chengdu Shuangliu International Airport; and Shanghai Pudong International Airport. Air China covers over 243 routes in 28 countries providing more than 6.000 weekly flights.

In the year 2007, Air China joined Star Alliance, the world’s largest airline alliance. The same year the airline’s frequent passengers club crossed 6 million. Air China has been listed among the World Top 500 Brands 2007. The Air China brand has also been named as one of “China’s Top Ten International Brands” by the Financial Times of Great Britain.


Air China’s destinations include London, Paris, Munich, Milan, Rome, Athens, Madrid, Moscow, Frankfurt, Stockholm, Kuwait, Dubai, Karachi, Delhi, Kathmandu, Lasa, Jakarta, Singapore, Kuala Lumpur, Bangkok, Ho Chi Minh, Rangoon, Chengdu, Kunming, Xiamen, Nanning, Hong Kong, Seoul, Osaka, Fukuoka, Taibei, Tokyo, Hiroshima, Sendai, Sapporo, Hiroshima, Sydney, Melbourne, Vancouver, San Francisco, Los Angeles, New York and more.

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