Air New Zealand Customer Service Contact Address, Phone Number, Email Id

Air New Zealand Customer Service Contact Address, Phone Number, Email Id details. Find below customer care contact details of Air New Zealand, includes mobile phone number, telephone number, fax number, head office address, toll-free helpline number, support email address & more. Apart from this, you will get information about the airline and it’s service details. Reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Air New Zealand.

Air New Zealand Customer Service

Address: Air New Zealand Customer Support
Private Bag 92007
Auckland 1142
New Zealand

Telephone: +64 (0)9 366 2929 / 0800 352 266

Fax: +64 (0)9 256 3531

Air New Zealand Reservations / Enquiries

Telephone: 0800 737 000 (New Zealand), 1-800-262-1234  (USA), 0800 028 4149 (UK)

Air New Zealand Head Office

Air New Zealand Ltd.
185 Fanshawe Street
Auckland 1010, New Zealand

Phone: +64-9-3362400

Fax: +64-9-3362401

Baggage Help

Telephone: 0800 737 000 / +64 (0)9 357 3000 (New Zealand), 1-866-767-2247 press 7 (USA)

Koru Club

Freephone (NZ): 0800 736 000

Telephone: +64 (0)9 375 0285

Fax: +64 (0)9 306 5305

Cargo in New Zealand

Telephone: 0800 747-777 / 0800 737 737

Fax: +64 (0)9 2558275

UK: 020 8751 5000 / 0208 890 8301

USA: (310) 6469891 / 6463067

Airpoints (frequent flyer program)

Telephone: +64 (0)9 357 3000 (New Zealand)

Telephone: 0800 028 4149 (UK)

Telephone: 1-800-262-1234 (USA)

Group Sales

Freephone (NZ): 0800 767 747

Freefax: 0800 737 379

Manage Booking

To manage your booking click here

Flight Schedules

To check Air New Zealand flight schedules online

Flight Status

To check Air New Zealand flight status online click here

Baggage Information

Checked-in Baggage: If you are an Economy Class passenger you can carry one bag upto 23 kg weight. Premium Economy passengers can carry two bags with 23 kg each and Business Class passengers can carry 3 pieces with upto 23 kg each. Domestic flights are restricted to 1 bag with max 23 kg weight. For more details on checked-in baggage click here

Cabin Baggage: Domestic flight passengers can carry one piece of cabin baggage with a max weight of 7kg. The same is for international flights but Business Class, Premium Economy Class and Star Alliance Gold customers can carry upto two bags with a max weight of 7kg.

Airpoints Dollars

Airpoints is a frequent flier program of Air New Zealand. Airpoints lets you earn miles every time you fly with Air New Zealand or any of its partner airlines. You also earn miles on booking hotel, renting car, and others. To enroll with the program right now click here

Koru Club

By being a member of the Koru Club you enjoy a range of benefits including access to prioroty check-in, valet parking, extra baggage, priority waitlisting and access to premier lounges in New Zealand and across the world.

The domestic lounges are available in Auckland, Wellington, Christchurch and Dunedin. International Lounges operated by Air New Zealand are found in Auckland, Brisbane, Christchurch, Los Angeles, Melbourne, Nadi, Rarotonga, Sydney and Wellington. Besides, partner lounges are found in different cities including Hong Kong, Shanghai and London. Most of these lounges have refreshments, bar facilities, internet, showers, meeting room and much more. To join Koru Club right now click here

Air New Zealand Destinations

Air New Zealand flies to Belfast, London, Edinburgh, Berlin, Frankfurt, Shanghai, Johannesburg, Bangkok, Osaka, Tokyo, Hong Kong, Perth, Brisbane, Cairns, Port Villa, Norfolk Island, Rarotonga, Apia, Sydney, Wellington, Auckland, Papeete, Honolulu, Vancouver, Calgary, San Francisco, Los Angeles, Toronto, Montreal and more.

Air New Zealand

About Air New Zealand

Air New Zealand was established in the year 1940 with the name Tasman Empire Airways Limited, later renaming to Air New Zealand in 1965. The airline is the national carrier of New Zealand and flies to over 50 destinations. Air New Zealand operates from its main hubs at Christchurch International Airport; Hong Kong International Airport; Los Angeles International Airport; and Wellington International Airport. In the year 2010 the New Zealand government approved an alliance between budget airline Virgin Blue and Air New Zealand.

Air New Zealand is a member of the Star Alliance, which also includes Air Canada, ANA, Asiana Airlines and Austrian. As a matter of fact, Air New Zealand has undergone an $800 million upgrade to its long-haul service.

In the year 2010 Air New Zealand was voted Favourite Long-Haul Leisure Airline in the 2010 Condé Nast Traveller Reader’s Awards. Besides, it was also voted Best Airline in the 2010 Which? Awards and further won two Skytrax Awards for the Best Airline Australia/Pacific and the Staff Service Excellence Award for the Australia/Pacific region. In addition to that Air New Zealand also received Air Transport World ‘Airline of the Year’.

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