Deliveroo Customer Care Number is +44-2036999977, its email id is support@deliveroo.co.uk, and the head office address is Deliveroo plc The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, London, England EC4R 3TE United Kingdom. Read more about the company overview, social profiles & website link details.
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Deliveroo Customer Care
Phone Number: +44-2036999977
Email Id: support@deliveroo.co.uk
Office Address: Deliveroo plc The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, London, England EC4R 3TE United Kingdom
Website: deliveroo.co.uk
Telephone Number: Not Available
Fax Number: Not Available
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About Deliveroo
Deliveroo is a popular online food delivery platform that connects customers with a wide range of restaurants and food establishments, allowing them to order food and have it delivered to their doorstep. The company was founded in 2013 by Will Shu and Greg Orlowski in London, United Kingdom, and has since expanded its services to numerous countries around the world.
Here’s how Deliveroo typically works:
Online Platform: Deliveroo operates primarily through its website and mobile app. Customers can download the app or visit the website to browse a selection of restaurants in their area.
Restaurant Selection: Users can search for restaurants, browse menus, and read reviews and ratings from other customers. Deliveroo partners with a variety of restaurants, ranging from local eateries to well-known chains, offering a wide range of cuisines and food options.
Order Placement: Once a customer selects a restaurant and adds items to their cart, they can place an order. The app allows customers to customize their orders, specify any dietary preferences or special requests, and choose their preferred payment method.
Payment: Customers can pay for their orders using various payment options, including credit/debit cards, digital wallets, or cash on delivery, depending on the availability in their region.
Delivery Process: After receiving an order, Deliveroo dispatches a delivery rider, often referred to as a “Roo,” to the chosen restaurant. The rider picks up the order and delivers it to the customer’s specified location. Customers can track the progress of their delivery in real time through the app.
Delivery Fees: Deliveroo typically charges a delivery fee, which varies depending on the distance between the restaurant and the delivery address. Additionally, there may be minimum order requirements for delivery to certain areas.
Ratings and Reviews: Customers have the opportunity to rate their delivery experience and leave reviews for both the restaurant and the delivery service. This feedback can help other users make informed decisions about their orders.
Subscription Services: In some markets, Deliveroo offers subscription services like Deliveroo Plus, which provides customers with benefits like free delivery and discounts for a monthly fee.
Expansion: Deliveroo has expanded its services beyond food delivery in some regions. It has ventured into delivering groceries, alcohol, and other convenience items through partnerships with local retailers.
Deliveroo’s business model relies on commission fees from partner restaurants, delivery fees, and, in some cases, subscription revenue. The company has faced competition from other food delivery platforms like Uber Eats, Grubhub, and Just Eat (now part of Takeaway.com), and it has continuously innovated to stay competitive in the rapidly evolving food delivery industry.
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