ICICI Bank Customer Care Contact Number, Email Id, Office Address details. ICICI Bank is an India’s Most Popular Personal Banking and Online Banking System. Many Indians look for the contact information of ICICI Bank for complaints and service-related queries. Right Now, we are sharing details of ICICI Bank toll free number, all India number, website and many more.
ICICI Bank Customer Care
| Organization | ICICI Bank |
| Toll-Free Number | 1800 200 3344 (All Operator – 9 a.m. to 6 p.m. from Monday to Friday) 1800 103 8181 (Wealth / Private Banking) |
| Mobile Phone Number | 1860 120 7777 (Personal Banking)
1860 120 6699 (Corporate / Business / Retail Institutional Banking) 1860 120 3399 (Private banking customer) 040 7140 3333 (Phone Banking) 9594 612 612 (Missed call – Account Balance) 9594 613 613 (Missed call- last 3 transaction) 92222 08888 (SMS Service) 92156 76766 (SMS to Non-financial transaction) 92222 99998 (Get assistance on call- by missed call) +91-40-7140 3333 (NRI Banking) |
| Phone Number | 18601207777 (Personal Banking) |
| Email Id | customer.care@icicibank.com |
| Website | icicibank.com |
IVR options
- Press 0- Card unblock, card missing/stolen
- Press 1- For the account statement
- Press 2- For credit card/prepaid card
- Press 3- Loan, home finance,Demat account
- Press 4- Account application status
- Press 5- (PPMJJY) Pradhan mantri jeevan jyoti yojana
Customer Care Numbers
| Personal Banking | All India : 1860 120 7777 |
| Wealth / Private Banking | All India : 1800 103 8181 |
| Corporate / Business / Retail Institutional Banking | All India : 1860 120 6699 |
| Domestic customers travelling overseas (only available from numbers outside India) |
Personal Banking / Wealth / Private Banking +91-40-7140 3333 |
| Corporate / Business / Retail Institutional Banking +91-22-3344 6699 |
Personal Banking – Alternate Numbers
| City | Contact Number |
| Delhi | 011 33667777 |
| Mumbai | 022 33667777 |
| Kolkata | 033 33667777 |
| Chennai | 044 33667777 |
Corporate/Business/Retail Institutional Banking
| City | Contact Number |
| Delhi | 011 33446699 |
| Mumbai | 022 33446699 |
| Kolkata | 033 33446699 |
| Chennai | 044 33446699 |
Missed Call Service
To check your A/C Balance, you may give a missed call on 9594 612 612 or
send an SMS as IBAL to 9215 676 766/ 5676 766 to get the balance details
To checklast 3 transactions, you may give a missed call 9594 613 613 or
send an SMS as ITRAN to 9215 676 766 / 5676 766 to get last 3 transaction details
Prepaid Mobile Recharge
- SMS to 9222208888from your registered mobile number
- MTOPUP <space> 10-digit mobile number <space> Recharge amount <space> Last 6 digits
of your ICICI Bank Account Number
Broadband Recharge
- SMS to 9222208888from your registered mobile number
- MTOPUP <space> Broadband No. <space> Operator Name <space> Recharge Amount <space> Last 6 digits
of your ICICI Bank Account Number
DTH Recharge
- SMS to 9222208888from your registered mobile number
- DTH <space> Subscriber’s ID <space> Operator Name <space> Recharge Amount <space> Last 6 digits of
your ICICI Bank Account Number
Financial Transactions
SMS <Message Format> to 9222208888
| Service Name | Message Format | Example |
| Prepaid Mobile Recharge | MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of my account number are 123456, to recharge a Vodafone number 9811654321 for Rs. 100, I will send the following SMS to 9222208888 MTOPUP 9811654321 Vodafone 100 123456 |
| DTH Recharge | DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs. 100, I will send the following SMS to 9222208888 DTH 1005825110 TATASKY 100 123456 |
| Retrieve MMID | MMID (space) last 4 digits of your account number | If the last 4 digits of my account number are 1234, to retrieve MMID, I will send the following SMS to 9222208888 MMID 1234 |
Non-Financial Transactions
Unbilled Call Facility
| Bank Account | Dial This Number |
| Balance Enquiry | 9594612612 |
| Last 3 transactions | 9594613613 |
Non-financial Transactions
SMS to 9215676766
| Bank Account | Primary Account | Non-Primary Account |
| Balance Enquiry | IBAL | IBAL(space)Last 6 digits of Account No* |
| Last 3 transactions | ITRAN | ITRAN(space)Last 6 digits of Account No* |
| Cheque Status Enquiry | ICSI Cheque No. | ICSI(space)Cheque No (space)Last 6 digits of Account No* |
| Stop Cheque Request | ISCR Cheque No. | ISCR(space)Cheque No (space)Last 6 digits of Account No* |
| Cheque Book Request | ICBR | ICBR(space)Last 6 digits of Account No* |
| View Presented Bills | IVIEW(space)Biller Nickname | IVIEW(space)Biller Nickname |
| Credit Card | ||
| Balance Enquiry | IBALCC(space)Last 6 digits of Credit Card | |
| Reward Points | IRPCC(space)Last 6 digits of Credit Card | |
| Last Payment | ILPCC(space)Last 6 digits of Credit Card | |
| Payment Due Date | IPDDCC(space)Last 6 digits of Credit Card | |
| *Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID Please provide one character space between the keyword and parameter(s) |
||
| Demat Account | ||
| Holding Enquiry | IBALD (space) last 8 digits of account | |
| Transaction Status | ITRAND (space) please enter the document type and slip number | |
| Bill Enquiry | IBILLD (space) last 8 digits of account | |
| ISIN Enquiry | ISIND (space) please enter any scrip descriptor | |
| Loan Account | ||
| Amortisation Schedule | IAMT(space)16 Digits of Loan Account Number | |
| Income Tax Certificate Provisional | IITP(space)16 Digits of Loan Account Number | |
| Income Tax Certificate Final | IITF(space)16 Digits of Loan Account Number | |
| Reschedulement Letter | IRSL(space)16 Digits of Loan Account Number | |
| Reset Letter | IRTL(space)16 Digits of Loan Account Number | |
| Loan Agreement Copy | ILAC(space)16 Digits of Loan Account Number | |
| Interest Certificate | IINT(space)16 Digits of Loan Account Number | |
| Welcome Letter | IWEL(space)16 Digits of Loan Account Number | |
| Other Service | ||
| Status of Service Request Raised | SR(space)Service Request Number | |
| Locate ATM | ATM(space)PINCODE | |
| Locate BRANCH | BRANCH(space)PINCODE | |
| Locate Bank@HomeDropBox | BHOME(space)PINCODE | |
| Get One Time Password for Internet Banking transactions instantly | IBOTP | |
Unresolved Query
Register your grievance by dialling toll-free number 1800 200 3344
Provide the Service Request Number (numeric digits only) which is not more than 2 months old
Timing- 9 am to 6 pm from Mon-Fri
Other State Customer Care Number
| State | Cities |
| Ahmedabad: 079 3366 7777 | Andhra Pradesh: 7306667777 |
| Bangalore: 080 3366 7777 | Assam: 986466 7777 |
| Bhopal: 0755 3366 777 | Bihar: 810266 7777 |
| Bhubaneswar: 0674 3366 777 | Chattisgarh: 909866 7777 |
| Chandigarh: 0172 3366 777 | Goa: 902166 7777 |
| Chennai: 044 3366 7777 | Gujarat: 800066 7777 |
| Dehradun: 0135 3366 777 | Harayana: 901766 7777 |
| Delhi: 011 3366 7777 | Himachal Pradesh: 981766 7777 |
| Ernakulam: 0484 33 66 777 | Jammu & Kashmir: 901866 7777 |
| Gurgaon: 0124 3366 777 | Jharkhand: 810266 7777 |
| Hyderabad : 040 3366 7777 | Karnataka: 808866 7777 |
| Jaipur: 0141 3366 777 | Kerala: 902066 7777 |
| Kolkata: 033 3366 7777 | Madhya Pradesh: 909866 7777 |
| Lucknow: 0522 3366 777 | Maharashtra: 902166 7777 |
| Mumbai: 022 3366 7777 | Orissa: 969266 7777 |
| Panaji: 0832 3366 777 | Punjab: 730766 7777 |
| Patna: 0612 3366 777 | Rajasthan: 787766 7777 |
| Raipur: 0771 3366 777 | TamilNadu: 730566 7777 |
| Ranchi: 0651 3366 777 | Telangana: 730666 7777 |
| Shimla: 0177 3366 777 | Uttar Pradesh: 808166 7777 |
| West Bengal: 810 166 7777 | Uttarakhand: 808 166 7777 |
All India Number
1860 120 6699
Other State Customer Care Number
| State | Cities |
| Ahmedabad: 079 33 446699 | Andhra Pradesh: 7306 446699 |
| Bangalore: 080 33 446699 | Assam: 8822 446699 |
| Bhopal: 0755 33 44669 | Bihar: 8102 446699 |
| Bhubaneswar: 067433 4669 | Chattisgarh: 7879 446699 |
| Chandigarh: 0172 33 44669 | Goa: 7304 446699 |
| Chennai: 044 33 446699 | Gujarat: 8690 446699 |
| Dehradun: 0135 33 44669 | Harayana: 9541 446699 |
| Delhi: 011 33 446699 | Himachal Pradesh: 9625 446699 |
| Ernakulam: 0484 33 44669 | Jammu & Kashmir: 9018 446699 |
| Gurgaon: 0124 33 44669 | Jharkhand: 8102 446699 |
| Hyderabad: 040 33 446699 | Karnataka: 9019 446699 |
| Jaipur: 0141 33 44669 | Kerala: 8590 446699 |
| Kolkata: 033 33 446699 | Madhya Pradesh: 7879 446699 |
| Lucknow: 0522 33 44669 | Maharashtra: 730 4446699 |
| Mumbai: 022 33 446699 | Orissa: 9778 446699 |
| Panaji: 0832 33 44669 | Punjab: 9023 446699 |
| Patna: 0612 33 44669 | Rajasthan: 9529 446699 |
| Raipur: 0771 33 44669 | TamilNadu: 8695 446699 |
| Ranchi: 0651 33 44669 | Telangana: 7306 446699 |
| Shimla: 0177 33 44669 | Uttar Pradesh: 8303 446699 |
| West Bengal: 9641 446699 | Uttarakhand: 8303 446699 |
Wealth/Private Banking
| State | Cities |
| Toll-Free No: 1800 103 8181 | |
| Assam: 9864443399 | Andhra Pradesh: 7306443399 |
| Bihar: 8102443399 | Patna: 06123344339 |
| Chattisgarh: 8103443399 | Raipur: 07713344339 |
| Goa: 7304443399 | Panaji: 08323344339 |
| Gujarat: 8306443399 | Ahmedabad: 07933443399 |
| Haryana: 9017443399 | Gurgaon: 01243344339 |
| Himachal Pradesh: 9817443399 | Shimla: 01773344339 |
| Jammu & Kashmir: 9018443399 | |
| Jharkhand: 8102443399 | Ranchi: 06513344339 |
| Karnataka: 8088443399 | Bangalore: 08033443399 |
| Kerala: 9020443399 | Ernakulam: 04843344339 |
| Madhya Pradesh: 8103443399 | Bhopal: 07553344339 |
| Maharashtra: 7304443399 | Mumbai: 02233443399 |
| Orissa: 7735443399 | Bhubaneswar: 06743344339 |
| Punjab: 7307443399 | Chandigarh: 01723344339 |
| Rajasthan: 8955443399 | Jaipur: 01413344339 |
| TamilNadu: 9025443399 | Chennai: 04433443399 |
| Telangana: 7306443399 | Hyderabad: 04033443399 |
| Uttar Pradesh: 8303443399 | Lucknow: 05223344339 |
| Uttarakhand: 8303443399 | Dehradun: 01353344339 |
| West Bengal: 9832443399 | Kolkata: 03333443399 |
Update Contact Details
(Communication Address, Mobile Number, Email ID)
Through Customer Care
Call the Toll-free number 1800 200 3344
Through Post
ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072, India
Debit Card User
- Enter your Account Number.(OR) Debit Card and your registered Mobile Number to receive your User ID
Credit Card User
- Enter your Credit Card Number and registered Mobile Number to receive your User ID.
Forgot /Generate Online Password
- Enter your user and your registered Mobile Number
SMS Service
Financial Transactions: SMS <Message Format> to 9222208888
| SERVICE NAME | MESSAGE FORMAT | EXAMPLE |
| Prepaid Mobile Recharge | MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of my account number are 123456, to recharge a Vodafone number 9811654321 for Rs. 100, I will send the following SMS to 9222208888 SMS to 9222208888: MTOPUP 9811654321 Vodafone 100 123456 |
| DTH Recharge | DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs. 100, I will send the following SMS to 9222208888 SMS to 9222208888: DTH 1005825110 TATASKY 100 123456 |
| Retrieve MMID | MMID (space) last 4 digits of your account number | If the last 4 digits of my account number are 1234, to retrieve MMID, I will send the following SMS to 9222208888 SMS to 9222208888 MMID 1234 |
Non-financial Transactions: Unbilled Call Facility
Dial the following phone numbers from your registered phone. The call will disconnect after first ring and you will receive an SMS containing the requisite information.
| Bank Account | Dail This Number |
| Balance Enquiry | 9594612612 |
| Last 3 transactions | 9594613613 |
Non-financial Transactions: SMS to 9215676766
| Bank Account | Primary Account | Non-Primary Account |
| Balance Enquiry | IBAL | IBAL(space)Last 6 digits of Account No* |
| Last 3 transactions | ITRAN | ITRAN(space)Last 6 digits of Account No* |
| Cheque Status Enquiry | ICSI Cheque No. | ICSI(space)Cheque No (space)Last 6 digits of Account No* |
| Stop Cheque Request | ISCR Cheque No. | ISCR(space)Cheque No (space)Last 6 digits of Account No* |
| Cheque Book Request | ICBR | ICBR(space)Last 6 digits of Account No* |
| View Presented Bills | IVIEW(space)Biller Nickname | IVIEW(space)Biller Nickname |
Credit Card
| Services | Format |
| Balance Enquiry | IBALCC(space)Last 6 digits of Credit Card |
| Reward Points | IRPCC(space)Last 6 digits of Credit Card |
| Last Payment | ILPCC(space)Last 6 digits of Credit Card |
| Payment Due Date | IPDDCC(space)Last 6 digits of Credit Card |
Other Services
| Services | Format |
| Status of Service Request Raised | SR(space)Service Request Number |
| Locate ATM | ATM(space)PINCODE |
| Locate BRANCH | BRANCH(space)PINCODE |
| Locate Bank@HomeDropBox | BHOME(space)PINCODE |
| Get One Time Password for Internet Banking transactions instantly | IBOTP |
NRI Banking
Personal Banking / Wealth / Private Banking:+91-40-7140 3333
Corporate / Business / Retail Institutional Banking :+91-22-3344 6699
Open NRI Account
Number: 914040661850
Call Service
| Toll Free Numbers | |
| From USA Call on 18664242448 |
|
| From UK Call on 0 8081 314 151 |
|
| From Singapore Call on 800 101 2553 |
|
| From Canada Call on 18664242448 |
|
| From Australia Call on 0011-800-0424-2448 |
|
| From Europe | |
| Belgium | 00-800-0424-2448 |
| Finland | 990-800-0424-2448 |
| France | 00-800-0424-2448 |
| Germany | 00-800-0424-2448 |
| Ireland | 00-800-0424-2448 |
| Italy | 00-800-0424-2448 |
| Luxembourg | 00-800-0424-2448 |
| Netherlands | 00-800-0424-2448 |
| Portugal | 00-800-0424-2448 |
| Spain | 00-800-0424-2448 |
| From UAE Call on 8000 9114 001 |
|
| From Bahrain Call on 800 04 877 |
|
| From India – For NRIs when in India Call on 1800-102-5600 |
|
| Non Toll Free Numbers to India (From any Country) Call on 91-40-3099 8025 |
|
| Contact Numbers of other Offices | |
| Bahrain Call on + 973 17 576 161 |
|
| Hong Kong Call on +852-22342651, +852- 22342655 |
|
| Sri Lanka Call on + 94 11 4242448 |
|
| Russia Call on + 7 495 981 4988 |
|
Request a Call
Upon submitting the request, the Phone Banking Service Representative will contact you within 15 minutes from number 91-4040661850.
Service Requests
Click here if you want to request your services
nri@icicibank.com.
Oversea Branches
| Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel:+ 973 17 576 161 Fax: + 973 17 221 200 |
Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392 +880 28155 409 Fax: +8802 8143424 |
| Canada Subsidiary ICICI Bank Canada Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: + 1 416 360 0909 Fax: + 1 647 436 1178 |
China Representative Office ICICI Bank Ltd. RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: + 86 21 61575169 / 70 Fax: + 86 21 61575388 |
| Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: + 8000 9114 001 (toll free) Fax: + 971 4 396 6994 |
Abu Dhabi Representative Office ICICI Bank Ltd., No.107-108, Al Otaiba Towers, Mashreq Bank-Siemens Building, Electra Street, P O Box: 31276, Abu Dhabi, U.A.E. Tel.: 8000 9114 001 (toll free) Fax: +971 2 622 8410 |
| Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Tel: + (852) 2234 2651/2234 2655 Fax: + (852) 2234 7613 |
Singapore Branch ICICI Bank Ltd. 9 Raffles Place, # 50-01 Republic Plaza, Singapore- 048619 Tel: + 65 6723 9288 Fax: + 65 6723 9268 |
| South Africa Representative Office ICICI Bank Limited 3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261, Sandton, Johannesburg 2146 Tel: +27 11 6767800 (Board) Fax: +27 11 7839748 (Board) |
Sri Lanka Branch ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka. Tel: + 94 11 4242448 |
| UK Subsidiary ICICI Bank UK PLC (For list of branches, |
KYC Detail
KYC guidelines of RBI mandate banks to collect three types of proof from their customers.
- They are Recent Photograph
- Proof of identity such as Aadhar Care /PAN Card
- Proof of address
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